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When We Are Closed

NHS111GP assistance for all surgeries in this area, outside of normal working hours, is provided by the NHS 111 Service - for urgent advice outside of surgery hours please dial 111. 

Please note calls to this number from landlines and mobiles is free.

The service is manned by trained call handlers, local to Hampshire and so have good knowledge. Patients will be asked questions about their health problem (or that of the person whom they are calling about) and call handlers will record the details on a database. 

If you need advice from one of their clinical team you will be passed through to a health professional to give you the necessary support and advice. All clinicians undergo a rigorous induction process and regular audits are undertaken to ensure quality and patient safety. At all times the service is overseen by an experienced clinical lead who monitors the nature of the incoming calls and regularly checks the advice being given.

The service operates between:

Monday to Thursday: 18:30 - 08:00

Friday from 18:30 until 08:00 Monday

The service is also available on bank holidays.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

A new website that has been created for patients to help promote self-care for 12 main conditions http://hereforyouhampshire.nhs.uk/

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website