All consultations are by appointment only. You may make an appointment to see your doctor or other healthcare professional by presenting at the reception desk or telephoning the surgery on 023 8044 6733. This appointment line is open from 08:00 – 12:00 and 14:00 – 18:30 Monday to Friday.
When you call to ask for an appointment our reception team have a triage list of medical conditions, which has been compiled by the GP’s, which will indicate if your symptoms require you to have an appointment with a Practice Nurse, a Nurse Practitioner, a GP or will require a telephone call from a GP and the receptionist can book this for you. We would kindly ask you therefore to let our reception team know the reason you require an appointment so that they may book you with the most appropriate clinician – rest assured that all staff are bound by a code of confidentiality.
Routine consultations are 10 minutes and are available for every morning and afternoon per week. Please make one appointment for each person who wishes to see the doctor.
You will be offered the first available appointment time, unless you stress that you have an urgent medical need. True emergency cases are always given priority.
To book or cancel an appointment online please please contact the surgery to register for this service and then follow the link at the top of this page.
Patients are requested, where possible, to telephone before 10:30 if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Practice Opening Hours
In addition to the above, extended hours appointments are available with a Doctor or Nurse from 07:30 - 08:00 on Tuesday and Friday mornings, Monday evenings from 18:30 to 20:00 and on one Saturday per month from 08:30 to 11.30. This is usually the third Saturday in the month although occasionally, for operational reasons, it is necessary for it to be held on an alternative Saturday within the same month. Please contact reception to check.
There are no early morning or evening clinics in the week leading up to our Saturday morning clinic.
Please note that these appointments are only available if you book in advance – there is no walk-in facility during these times, nor are staff available for collection or drop off of repeat prescriptions or any other administrative tasks.
Please ask our reception staff for details