Our appointment and enquiry telephone lines are open:
08:00 to 12:00 and 14:00 to 18:30.
Between the 12:00 and 14:00 there is an answerphone message giving you an emergency contact number, should you require urgent medical assistance that cannot wait until 14:00.
Please note we are not open on Bank Holidays, please refer to our when we are closed arrangements on these days.
In addition to the above, extended hours appointments are available with a Doctor or Nurse from 07:30 - 08:00 on Tuesday and Friday mornings, Monday evenings from 18:30 to 20:00 and on one Saturday per month from 08:30 to 11.30. This is usually the third Saturday in the month although occasionally, for operational reasons, it is necessary for it to be held on an alternative Saturday within the same month. Please contact reception to check.
There are no early morning or evening clinics in the week leading up to our Saturday morning clinic.
Please note that these appointments are only available if you book in advance – there is no walk-in facility during these times, nor are staff available for collection or drop off of repeat prescriptions or any other administrative tasks.
Please ask our reception staff for details
GP assistance for all surgeries in this area, outside of normal working hours, is provided by the NHS 111 Service - for urgent advice outside of surgery hours please dial 111.
Please note calls to this number from landlines and mobiles is free.
The service is manned by trained call handlers, local to Hampshire and so have good knowledge. Patients will be asked questions about their health problem (or that of the person whom they are calling about) and call handlers will record the details on a database.
If you need advice from one of their clinical team you will be passed through to a health professional to give you the necessary support and advice. All clinicians undergo a rigorous induction process and regular audits are undertaken to ensure quality and patient safety. At all times the service is overseen by an experienced clinical lead who monitors the nature of the incoming calls and regularly checks the advice being given.
The service operates between:
The service is also available on bank holidays.
A new website that has been created for patients to help promote self-care for 12 main conditions http://hereforyouhampshire.nhs.uk/
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as: