Our appointment and enquiry telephone lines are open:

08:00 to 13:00 and 14:00 to 18:30.

Between 13:00 and 14:00 there is an answerphone message giving you an emergency contact number, should you require urgent medical assistance that cannot wait until 14:00.

Please note we are not usually open on Bank Holidays, please refer to our 'when we are closed' arrangements on these days.

In addition to the above, extended hours appointments are available we either a nurse or a GP from 7:30am to 8:00am Monday to Thursday, and 6.30pm to 8.00pm Monday to Wednesday. 

Please note that these appointments are only available if you book in advance – there is no walk-in facility during these times. Please ask our reception staff for details.

GP assistance for all surgeries in this area, outside of normal working hours, is provided by the NHS 111 Service - for urgent advice outside of surgery hours please dial 111. 

Please note calls to this number from landlines and mobiles is free.

The service is manned by trained call handlers in Hampshire and so have good local knowledge.  Patients will be asked questions about their health problem (or that of the person whom they are calling about) and call handlers will record the details on a database. 

If you need advice from one of their clinical team you will be passed through to a health professional to give you the necessary support and advice.  All clinicians undergo a rigorous induction process and regular audits are undertaken to ensure quality and patient safety.  At all times the service is overseen by an experienced clinical lead who monitors the nature of the incoming calls and regularly checks the advice being given.

The service operates between:

• Monday to Thursday: 18:30 - 08:00
• Friday from 18:30 until 08:00 Monday

The service is also available on bank holidays.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

A new website that has been created for patients to help promote self-care for 12 main conditions http://hereforyouhampshire.nhs.uk/

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.