Coronavirus (COVID-19) : Frequently Asked Questions


What should I do if I (or my child) have a new cough or a fever, but I think I can look after it myself?

  1. Do NOT attend the practice
  2. Self isolate following advice and guidance via this link


What should I do if I (or my child) have a new cough or fever AND I have a medical emergency (such as chest pain)?

  1. Dial 999 and inform the call handler you have been self isolating due to cough or fever
  2. Follow their instructions


What should I do if I (or my child) have a new cough or fever AND I’m unwell and need medical advice?

  1. Do not call the practice
  2. Use the NHS 111 online service
  3. NHS 111 will direct you to the appropriate service
  4. Only phone 111 if you are unable to use the NHS 111 online service.


What should I do if I (or my child) have an urgent medical problem, BUT don’t have a cough or fever?

  1. Phone the practice in the usual way and help us by describing your issue or request to the receptionist as accurately as possible.
  2. The receptionist will add you to a phone list for a doctor to call back.
  3. Please ensure you remain in an area with mobile phone signal or stay at home if using a landline so our team can contact you.


I (or my child) have a non-urgent medical issue, medication query, want to know results (blood tests, X-rays, Ultrasound scans) or have an administrative issue. How should I contact you?

  1. We plan to solve the majority of theses issues without you visiting the practice to keep you, our staff and other patients safe.
  2. Consider whether your request can be postponed given the current pressures from the COVID-19 pandemic.
  3. If you feel your issue cannot be postponed, please complete an e-consult (online consultation) and you will receive a response within 2 working days from our team.


What should I do if I (or my child) have an upcoming hospital appointment and are unsure whether this has been cancelled?

  1. University Hospital Southampton are currently in the process of writing to all patients with booked appointments to inform them on whether their appointment has been cancelled.
  2. Please be aware there may be a need to cancel appointments in order to prioritise urgent cases.
  3. If you have a planned appointment and have not yet been contacted, you should still attend UNLESS you are self isolating. Do NOT visit the hospital if you have a new cough or fever.
  4. Please follow this link for the most up to date information.


Will the practice be closing?

  1. No, the practice is NOT closed and has no plans to close. 
  2. However we have made significant changes to way we provide services. 
  3. Please ensure we have up to date contact details (including a mobile phone number) so that we can advise you of any changes to appointments that you have booked with us.


What happens after I submit an e-consult (online consultation)?

  1. Your e-consult will be reviewed by a member of our team and you will receive a reply within 2 working days.
  2. The outcome may be one of the following: advice via e-mail message, a prescription, a phone call or an appointment. 


I am self-isolating and off work, do I need a sick note?

  1. You do not need a medical certificate (sick note) if you have been self isolating.
  2. Instead, you may obtain an isolation note for your employer via this link.
  3. You can also use this service to request an isolation note for someone else.


I am unsure whether I need to self-isolate, social distance or 'shield'?

  1. Self isolate: if you have symptoms (new persistent cough and/or fever). See the government stay at home advice here   You can also use the NHS coronavirus symptom checker to check if you need to self isolate.
  2. ​Social distancing: everyone needs to do this to prevent the spread of COVID-19. This involves regular hand washing, use of hand sanitiser, avoiding social activities and gatherings. For further details please see
  3. Shielding: NHS England will be contacting patients who fall into the 'extremely vulnerable' group to advise them on how to 'shield'. This group includes patients who are at increased risk of severe illness from COVID-19 due to certain medical conditions such as cancer or who are organ transplant recipients. This group will need to stay at home at all times and avoid any face-to-face contact for 12 weeks. Further guidance is available here

Useful Resourses:

Child Health

Unsure whether your child needs to be seen? Take a look at Wessex Healthier Together

For information on crying babies, click here.


Womens Health

Information for patients seeking contraception or abortion during the COVID-19 pandemic


Mental Health

To self refer for access to psychological therapy/counselling: Steps2Wellbeing  


Advice on looking after your mental health during the COVID-19 pandemic: Every Mind Matters


Advice on how to cope with self isolation: MIND


Coronavirus Vaccination Consent Form

You will need to bring a completed consent form with you to your vaccination appointment.  You can download and print this form using the link here.