News

Changes to the Car Park

PLEASE NOTE:

Following patient feedback, we have taken steps to restrict our on-site parking to those visiting the surgery or adjoining pharmacy.  

The new car parking system therefore allows patients and visitors to either Woolston Lodge or Lloyds Pharmacy to park for up to 90 minutes. You do not have to submit your vehicle registration number to use the car park, but will incur charges if this limit is exceeded.

Please see the signage in the car park itself or speak to reception if you would like any further information.

Woolston Lodge has a NEW Surgery Pod!

 

The Surgery Pod is a multilingual touchscreen computer that is connected to digital scales and a blood pressure monitor.

 

Woolston Lodge has invested in a Surgery Pod.  The Surgery Pod allows you to perform simple checks at your own convenience during our opening hours, without making an appointment.

The Surgery Pod can be used by patients without clinical supervision to perform tests and provide information that will be transferred directly to your medical record.

The Surgery Pod is a multilingual touchscreen computer that is connected to digital scales and a blood pressure monitor.

Once the information is saved to your records it is viewed by a clinicain to action appropriately. 

 

What can I use the Pod for?

Alcohol Screening

Asthma Reviews

Blood Pressure Readings

Body Mass Index

Contraceptive Pill Checks 

Heart Failure Checks

Smoking Updates

Urinary Tract Infection

 

 

Useful Resourses:

Child Health

Unsure whether your child needs to be seen? Take a look at Wessex Healthier Together

For information on crying babies, click here.

 

Womens Health

Information for patients seeking contraception or abortion during the COVID-19 pandemic

 

Mental Health

To self refer for access to psychological therapy/counselling: Steps2Wellbeing  

 

Advice on looking after your mental health during the COVID-19 pandemic: Every Mind Matters

 

Advice on how to cope with self isolation: MIND

 

Coronavirus Vaccination Consent Form

You will need to bring a completed consent form with you to your vaccination appointment.  You can download and print this form using the link here.

Coronavirus (COVID-19) : Frequently Asked Questions

FAQ:  

What should I do if I (or my child) have a new cough or a fever, but I think I can look after it myself?

  1. Do NOT attend the practice
  2. Self isolate following advice and guidance via this link https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

What should I do if I (or my child) have a new cough or fever AND I have a medical emergency (such as chest pain)?

  1. Dial 999 and inform the call handler you have been self isolating due to cough or fever
  2. Follow their instructions

 

What should I do if I (or my child) have a new cough or fever AND I’m unwell and need medical advice?

  1. Do not call the practice
  2. Use the NHS 111 online service 111.nhs.uk/covid-19
  3. NHS 111 will direct you to the appropriate service
  4. Only phone 111 if you are unable to use the NHS 111 online service.

 

What should I do if I (or my child) have an urgent medical problem, BUT don’t have a cough or fever?

  1. Phone the practice in the usual way and help us by describing your issue or request to the receptionist as accurately as possible.
  2. The receptionist will add you to a phone list for a doctor to call back.
  3. Please ensure you remain in an area with mobile phone signal or stay at home if using a landline so our team can contact you.

 

I (or my child) have a non-urgent medical issue, medication query, want to know results (blood tests, X-rays, Ultrasound scans) or have an administrative issue. How should I contact you?

  1. We plan to solve the majority of theses issues without you visiting the practice to keep you, our staff and other patients safe.
  2. Consider whether your request can be postponed given the current pressures from the COVID-19 pandemic.
  3. If you feel your issue cannot be postponed, please complete an e-consult (online consultation) and you will receive a response within 2 working days from our team.

 

What should I do if I (or my child) have an upcoming hospital appointment and are unsure whether this has been cancelled?

  1. University Hospital Southampton are currently in the process of writing to all patients with booked appointments to inform them on whether their appointment has been cancelled.
  2. Please be aware there may be a need to cancel appointments in order to prioritise urgent cases.
  3. If you have a planned appointment and have not yet been contacted, you should still attend UNLESS you are self isolating. Do NOT visit the hospital if you have a new cough or fever.
  4. Please follow this link for the most up to date information. https://www.uhs.nhs.uk/AboutTheTrust/Newsandpublications/Latestnews/2020/March/COVID-19-update-from-University-Hospital-Southampton.aspx

  

Will the practice be closing?

  1. No, the practice is NOT closed and has no plans to close. 
  2. However we have made significant changes to way we provide services. 
  3. Please ensure we have up to date contact details (including a mobile phone number) so that we can advise you of any changes to appointments that you have booked with us.

 

What happens after I submit an e-consult (online consultation)?

  1. Your e-consult will be reviewed by a member of our team and you will receive a reply within 2 working days.
  2. The outcome may be one of the following: advice via e-mail message, a prescription, a phone call or an appointment. 

 

I am self-isolating and off work, do I need a sick note?

  1. You do not need a medical certificate (sick note) if you have been self isolating.
  2. Instead, you may obtain an isolation note for your employer via this link. https://111.nhs.uk/isolation-note/
  3. You can also use this service to request an isolation note for someone else.

 

I am unsure whether I need to self-isolate, social distance or 'shield'?

  1. Self isolate: if you have symptoms (new persistent cough and/or fever). See the government stay at home advice here https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/   You can also use the NHS coronavirus symptom checker to check if you need to self isolate. https://111.nhs.uk/covid-19/
  2. ​Social distancing: everyone needs to do this to prevent the spread of COVID-19. This involves regular hand washing, use of hand sanitiser, avoiding social activities and gatherings. For further details please see https://www.nhs.uk/conditions/coronavirus-covid-19/
  3. Shielding: NHS England will be contacting patients who fall into the 'extremely vulnerable' group to advise them on how to 'shield'. This group includes patients who are at increased risk of severe illness from COVID-19 due to certain medical conditions such as cancer or who are organ transplant recipients. This group will need to stay at home at all times and avoid any face-to-face contact for 12 weeks. Further guidance is available here https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Getting Through on the Telephone

October 2020 

We know that getting through to us on the phone at the moment is exceptionally difficult, and we would like to take this opportunity to apologise for any inconvenience this has caused you. 

You will be aware that, in order to follow COVID-19 National Guidance, we have had to change the way that we work.  Rather than having the ability to book face-to-face appointments directly, you have been able to access the doctors in the first instance via telephone consultation. 

Throughout the pandemic, the doctors have been seeing patients face-to-face, but the need for this has been judged by us, over the phone first, to successfully limit unnecessary contact. 

Obviously, this hugely increased number of phone calls has meant that our phone lines have, at times, been overwhelmed.  As we are using so many lines to call out, the number of lines available to call in has been insufficient at times and has unfortunately led to the engaged tone. 

We know that getting through on the phones had been challenging for a while and even prior to the current challenges we were looking into alternative telephone suppliers whose services would better suit our needs. 

We are pleased to announce we believe we have found a new system which will vastly improve the service we are able to offer patients, and will be changing over to the new system in the coming weeks. 

We want to be able to answer the phones to any patients who need to speak to a doctor, but to do this we need to ask for your help.

 Therefore, to help at this current time, we would like to ask the following:- 

  1. We encourage patients who are able to, to use the E-consultation service, or contact us via our website to allow those who do not have internet access to be able to get through on the phones. 
  2. Please avoid calling between 8.00am – 11.00am or 2.00pm – 4.00pm unless you need to speak to a GP, so that we can prioritise calls from those patients who need to do so. If you are calling regarding a routine query, please phone outside of these times. We can then help with your test results, booking routine nurse appointments, and any other queries.
  3. We have also reverted back to not taking prescription requests over the phone, these requests are unsafe, can result in errors and dealing with prescriptions is extremely time consuming, unnecessary tying up the phone lines.
  4. We would also encourage you to log into the NHS app. 

We apologise for any distress caused during this already difficult time. It has also been a very frustrating period for the staff at the surgery, who have not been able to help patients in the way we would like to. We would like to take this opportunity to thank you for your patience and understanding.

We hope that you will bear with us whilst we manage the current challenges, and try to embrace the new ways we have to work at the moment. We will keep you updated to any other changes.

Yours faithfully,

Dr D N Jones

Senior Partner