News

Coronavirus (COVID-19) : Frequently Asked Questions

FAQ:  

What should I do if I (or my child) have a new cough or a fever, but I think I can look after it myself?

  1. Do NOT attend the practice
  2. Self isolate following advice and guidance via this link https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

What should I do if I (or my child) have a new cough or fever AND I have a medical emergency (such as chest pain)?

  1. Dial 999 and inform the call handler you have been self isolating due to cough or fever
  2. Follow their instructions

 

What should I do if I (or my child) have a new cough or fever AND I’m unwell and need medical advice?

  1. Do not call the practice
  2. Use the NHS 111 online service 111.nhs.uk/covid-19
  3. NHS 111 will direct you to the appropriate service
  4. Only phone 111 if you are unable to use the NHS 111 online service.

 

What should I do if I (or my child) have an urgent medical problem, BUT don’t have a cough or fever?

  1. Phone the practice in the usual way and help us by describing your issue or request to the receptionist as accurately as possible.
  2. The receptionist will add you to a phone list for a doctor to call back.
  3. Please ensure you remain in an area with mobile phone signal or stay at home if using a landline so our team can contact you.

 

I (or my child) have a non-urgent medical issue, medication query, want to know results (blood tests, X-rays, Ultrasound scans) or have an administrative issue. How should I contact you?

  1. We plan to solve the majority of theses issues without you visiting the practice to keep you, our staff and other patients safe.
  2. Consider whether your request can be postponed given the current pressures from the COVID-19 pandemic.
  3. If you feel your issue cannot be postponed, please complete an e-consult (online consultation) and you will receive a response within 2 working days from our team.

 

What should I do if I (or my child) have an upcoming hospital appointment and are unsure whether this has been cancelled?

  1. University Hospital Southampton are currently in the process of writing to all patients with booked appointments to inform them on whether their appointment has been cancelled.
  2. Please be aware there may be a need to cancel appointments in order to prioritise urgent cases.
  3. If you have a planned appointment and have not yet been contacted, you should still attend UNLESS you are self isolating. Do NOT visit the hospital if you have a new cough or fever.
  4. Please follow this link for the most up to date information. https://www.uhs.nhs.uk/AboutTheTrust/Newsandpublications/Latestnews/2020/March/COVID-19-update-from-University-Hospital-Southampton.aspx

  

Will the practice be closing?

  1. No, the practice is NOT closed and has no plans to close. 
  2. However we have made significant changes to way we provide services. 
  3. Please see the following link for further information (Add link to change in way we provide our service)

 

What happens after I submit an e-consult (online consultation)?

  1. Your e-consult will be reviewed by a member of our team and you will receive a reply within 2 working days.
  2. The outcome may be one of the following: advice via e-mail message, a prescription, a phone call or an appointment. 

 

I am self-isolating and off work, do I need a sick note?

  1. You do not need a medical certificate (sick note) if you have been self isolating.
  2. Instead, you may obtain an isolation note for your employer via this link. https://111.nhs.uk/isolation-note/
  3. You can also use this service to request an isolation note for someone else.

 

I am unsure whether I need to self-isolate, social distance or 'shield'?

  1. Self isolate: if you have symptoms (new persistent cough and/or fever). See the government stay at home advice here https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/   You can also use the NHS coronavirus symptom checker to check if you need to self isolate. https://111.nhs.uk/covid-19/
  2. ​Social distancing: everyone needs to do this to prevent the spread of COVID-19. This involves regular hand washing, use of hand sanitiser, avoiding social activities and gatherings. For further details please see https://www.nhs.uk/conditions/coronavirus-covid-19/
  3. Shielding: NHS England will be contacting patients who fall into the 'extremely vulnerable' group to advise them on how to 'shield'. This group includes patients who are at increased risk of severe illness from COVID-19 due to certain medical conditions such as cancer or who are organ transplant recipients. This group will need to stay at home at all times and avoid any face-to-face contact for 12 weeks. Further guidance is available here https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19